How your feedback makes a difference
Helping to improve local services
We regularly share the valuable feedback you give us with health and social care providers, commissioners and regulators to help address your issues at a local, regional and national level.
Scroll down to see just some of the positive changes your feedback has made to care locally, or use the button below to share your own story.
Helping you shape the NHS 10 Year Plan in Devon
From November 2024 to February 2025 we worked with NHS Devon to gather over 3,500 of your views, experiences, and ideas, which shaped a new 10 Year Health Plan for all of Devon, Plymouth and Torbay.
Improving pharmacy services in Plymouth
Your feedback in our report into pharmacy services led to a community partnership to launch a bigger, modern, and more welcoming new outpatient pharmacy at Derriford Hospital in Plymouth.
Triggering communications changes in Torbay
Thanks to your feedback, Torbay Hospital more closely scrutinise all letters and double-check them across departments to make sure they avoid potentially harmful miscommunications with patients.
Making a difference locally
Across England, local Healthwatch make a difference by ensuring local people can access the care they need. Read about the impact local teams have made in their community recognised in the National Healthwatch Awards below.
“Healthwatch in Devon, Plymouth and Torbay provides a patient voice which is vital for the delivery of NHS services locally. They continue to provide important feedback from patients, on big themes and small, so that as we redesign services we can better tailor them to meet the expectations of our local population.”
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