News and reports
Latest news and views
How well are patient transport services performing?
Travelling to healthcare appointments is challenging for some people. Read below what people told our national partner's Healthwatch England about their experiences the difficulties they face booking and using patient transport service in their…
Blog
New Report Reveals Mixed Patient Experiences at the Royal Eye Infirmary
Today we published a new report exploring patient and carer experiences at the Royal Eye Infirmary (REI) at University Hospitals Plymouth NHS Trust. Based on feedback from 59 people, the findings highlight a clear divide in experience between patients…
News
AI and algorithms in healthcare – what are the risks and opportunities for the NHS?
Our national partner Healthwatch Enlgnad's latest research shows that while most men turn to the NHS most often for information on staying healthy, one in five are now using platforms such as TikTok, Instagram and YouTube and almost one in 10 are…
Blog
What are parents of children with special educational needs and disabilities telling us?
Parents across England are speaking up about the challenges they face getting the right specialist support for their children and how families are often left struggling to get the care their children deserve. Read the latest blog from our national…
Blog
Community Services at Breaking Point and Rise in Hospital Readmissions
The Care Quality Commission (CQC) has published its annual State of Care report, an essential marker for the health sector that clearly identifies what’s working well and, crucially, where things are falling short.
News
Healthwatch England Chief Executive steps down
After nearly four years in the role, the Chief Executive of our national partners Healthwatch England will be leaving her role this December.
News
Why support for patients with chronic pain must be improved
Living with chronic pain can limit your ability to live and work, yet it is a reality for millions of people in England. Find out the problems people…
News
The hidden wait to be prescribed ADHD medication
People with attention deficit hyperactivity disorder (ADHD) are facing long waiting times to get their diagnosis. However, our research reveals that…
Blog
What are people telling us about three key community services?
Our insights into people's experiences of using community-based care.
Blog
Latest reports and publications
Patient Experience of using the Royal Eye Infirmary Report
Our report exploring patient and carer experiences at the Royal Eye Infirmary (REI) at University Hospitals Plymouth NHS Trust. Based on feedback from 59 people, the findings highlight a clear divide in experience between patients with good vision and those living with sight loss or additional vulnerabilities.
Find out more
Living with Multiple Sclerosis in Devon and Torbay
People living with Multiple Sclerosis in Devon and Torbay reported inconsistent care, with key issues around diagnosis, treatment delays, communication, and ongoing support. The report calls for standardised diagnostic processes, faster treatment starts, annual reviews, and research into regional disparities in MS care.
Find out more