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Report -
Following the recovery of NHS Services after the Covid-19 pandemic, Healthwatch Plymouth held conversations with the Patient Advice and Liaison Service (PALS) manager at University Hospital Plymouth NHS Trust (UHP) in late 2022 to see how we could collaboratively work with them around the findings from the Healthwatch England report. It was agreed for HWP to independently interview individuals via telephone contact who had recently been through the complaints process at UHP and who had consented to be contacted by HWP.
This report is the findings from those conversations, a brief summary of the findings and recommendations is below.
By Healthwatch in Devon Plymouth and TorbayReport -
What people have told us about health and social care
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Ahead of the bank holiday weekend, the advice is to:
• Order and collect any repeat medicines
• Make sure your medicine cabinet is well-stocked
• Make use of community pharmacies
• Look after yourselves and loved ones - check in on vulnerable family members and neighbours.