News and reports

This report details our key activities for the last quarter, including how we have engaged with the public, a summary of the feedback we have collected, our reports, recommendations and any outcomes or impact made.

By Healthwatch in Devon, Plymouth, and Torbay

Our report on Patient Experiences of Pharmacy Services, detailing a total of 141 experiences about Pharmacy Services across Devon, Plymouth and Torbay during the 18-month period. Issues raised by those surveyed include medication delays and supply problems that affect the prescription/repeat prescription service, patients not knowing when their medications are ready for collection, and phone calls going unanswered. We have shared the report and its findings with NHS stakeholders in Devon and made key recommendations for them.

By Healthwatch in Devon, Plymouth, and Torbay

In the Spring and Summer of 2023, independent consumer champion Healthwatch in Devon, Plymouth, and Torbay (HWDPT) were commissioned by NHS Devon to visit Emergency Departments (EDs) across Devon’s four Acute Hospital sites to speak to patients to better understand what informed and influenced their decision to attend ED. 511 people conversed with HWDPT during 34 visits at various times and days, which included daytime, evenings and weekends.

By Healthwatch in Devon, Plymouth, and Torbay

This report details our key Healthwatch in Devon, Plymouth and Torbay activities for the last quarter, including how we have engaged with the public, a summary of the feedback we have collected, our reports, recommendations and any outcomes or impact made.

By Healthwatch in Devon, Plymouth, and Torbay

Healthwatch England report examining ten key areas of care, including GPs, dentists, hospitals, and social care. It is based on more than 65 thousand experiences recorded from all local Healthwatch organisations across the country – including from us here at Healthwatch in Devon, Plymouth and Torbay. It also includes recommendations and potential solutions for the NHSE, commissioners and service providers.

This report describes the wide range of engagement, representation and impact undertaken by Healthwatch in Devon, Plymouth and Torbay over the past year.

By Healthwatch in Devon, Plymouth, and Torbay

Healthwatch England recently published their findings and a set of immediate actions for the Government and the NHS, in relation to the cost of living and the detrimental impact it is having on people’s decisions about their own health and wellbeing.

In light of these findings, we wanted to find out if the cost of living was having an impact on people in Devon, Plymouth and Torbay and if so, in what way.

60 people responded to the survey and the survey ran throughout March to May 2023.

By Healthwatch in Devon, Plymouth, and Torbay

This report presents findings from our December 2022 to January 2023 survey on men’s health and the feedback shared by 132 local men.

By Healthwatch in Devon, Plymouth, and Torbay

NHS and social care services only make the best decisions if they listen to the people they care for. Read our national partner Healthwatch England’s Annual Report to Parliament to see how your feedback has helped decision-makers prioritise what matters most.

What people have told us about health and social care
Find out in our quarterly Impact and Outcomes report how your feedback is helping NHS and social care services improve care in Devon, Plymouth and Torbay.

Nearly 85,000 people in Devon provide unpaid care, with one third (33.4%) providing more than 20 hours of unpaid care per week. To learn more about the experiences of unpaid carers and the impact of providing care at home, Healthwatch developed a survey in conjunction with Devon Carers, Improving Lives Plymouth, and the Torbay Carers Service. These organisations provide a range of support services to unpaid carers.

There are almost 370,000 people in employment in Devon, with the proportion of self-employed workers (14.7%) being higher than the national average (9.3%). The Covid-19 pandemic changed the way that many of us work; in spring 2022, 38% of working adults in the UK reported having worked from home at least once in the past seven days.

Healthwatch wanted to find out about the physical and mental impact of working from home, and how working from home has affected people’s work/life balance.