Charlton House Care Home Lay Representative Report
It allows Healthwatch Plymouth to have conversations with residents and their relatives of local care homes that covers aspects of the ‘My Home Life Programme’.
Healthwatch Plymouth also sought feedback from care home providers and managers to give them a say on the challenges they face in delivering the programme.
Feedback is gathered around five key themes:
- Maintaining identity
- Creating community
- Shared decision making
- Improving health and healthcare
- Promoting a positive culture.
In February 2025, Charlton House Care Home was visited by lay representatives of the Healthwatch Plymouth Volunteer Team. This report summarises insights from resident conversations with our lay representatives, as well as provider feedback, focusing on the five key themes above.
Summarised Key Findings:
- The home appeared warm, welcoming and well maintained, with residents appearing well cared for.
- Residents have individual care plans and are supported to participate in decisions about their care.
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A range of activities and regular events are available, supported by a dedicated Activity Coordinator.
Residents appeared happy, settled and content within the home environment.Summarised Key Recommendations:
- No specific recommendations were identified during the visit.
Continue to maintain the welcoming environment and person-centred approach to care.
Continue providing opportunities for residents to participate in activities and decisions about their care.
Downloads
Read the full report Lay Representative Report below
