Laburnum Lodge, Clearview and Inglenook House Lay Representative Report
The “Something Someone Told Me” project is a joint initiative delivered by Plymouth City Council and Healthwatch Plymouth to gather thoughts, views and ideas from residents, relatives and providers of local care homes.
It allows Healthwatch Plymouth to have conversations with residents and their relatives of local care homes that covers aspects of the ‘My Home Life Programme’.
Healthwatch Plymouth also sought feedback from care home providers and managers to give them a say on the challenges they face in delivering the programme.
Feedback is gathered around five key themes:
- Maintaining identity
- Creating community
- Shared decision making
- Improving health and healthcare
- Promoting a positive culture.
In September 2025, Laburnum Lodge, Clearview and Inglenook House was visited by lay representatives of the Healthwatch Plymouth Volunteer Team. This report summarises insights from resident conversations with our lay representatives, as well as provider feedback, focusing on the five key themes above.
Summarised Key Findings:
- The homes were welcoming, well maintained and provided a supportive environment for residents.
- Residents are encouraged to participate in a range of activities, including community outings and holidays.
- Residents contribute to their individual care plans, with relatives involved where appropriate.
- Residents and family members spoke positively about the quality of care and support provided.
- Staff consistently demonstrated a person-centred approach focused on residents' wellbeing.
Summarised Key Recommendations:
- No specific recommendations were identified during the visit.
- Continue maintaining the high standard of person-centred care across all three homes.
- Share examples of good practice with other care services where appropriate.
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Laburnum Lodge, Clearview and Inglenook House Lay Representative Report
