Plymbridge House Care Home Lay Representative Report
The “Something Someone Told Me” project is a joint initiative delivered by Plymouth City Council and Healthwatch Plymouth to gather thoughts, views and ideas from residents, relatives and providers of local care homes.
It allows Healthwatch Plymouth to have conversations with residents and their relatives of local care homes that covers aspects of the ‘My Home Life Programme’.
Healthwatch Plymouth also sought feedback from care home providers and managers to give them a say on the challenges they face in delivering the programme.
Feedback is gathered around five key themes:
- Maintaining identity
- Creating community
- Shared decision making
- Improving health and healthcare
- Promoting a positive culture.
In November 2025, Plymbridge House Care Home was visited by lay representatives of the Healthwatch Plymouth Volunteer Team. This report summarises insights from resident conversations with our lay representatives, as well as provider feedback, focusing on the five key themes above.
Summarised Key Findings:
- Although parts of the building show signs of age and wear, the home provides a warm, welcoming and friendly environment.
- Residents have access to daily activities and benefit from unrestricted visiting by family and friends.
- Residents reported feeling happy, settled and involved in decisions about their care.
- Staff and residents described a positive atmosphere that promotes wellbeing and independence.
Summarised Key Recommendations:
- Consider improvements to areas of the building showing signs of wear and tear.
- Continue providing opportunities for residents to participate in activities and decision making.
- Maintain the welcoming culture and flexible approach to family visiting.
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Plymbridge House Care Home Lay Representative Report
