Merafield View Nursing Home Lay Representative Report
It allows Healthwatch Plymouth to have conversations with residents and their relatives of local care homes that covers aspects of the ‘My Home Life Programme’.
Healthwatch Plymouth also sought feedback from care home providers and managers to give them a say on the challenges they face in delivering the programme.
Feedback is gathered around five key themes:
- Maintaining identity
- Creating community
- Shared decision making
- Improving health and healthcare
- Promoting a positive culture.
On the 4th February 2025 Merafield View Nursing Home was visited by two lay representatives of the Healthwatch Plymouth Volunteer Team. This report summarises insights from resident conversations with our lay representatives, as well as provider feedback, focusing on the five key themes above.
Summarised Key Findings
- Across all areas, residents expressed high levels of satisfaction, with staff praised for their warmth, attentiveness, and respect for individual preferences.
- The home creates a supportive environment where residents can maintain independence, stay connected with loved ones, and engage in activities that bring joy and meaning to daily life.
- Merafield View Nursing Home is to be commended for its dedication to providing meaningful, person-centred care to its residents.
- The home consistently goes the extra mile, creating special moments and making life as fulfilling and enriching as possible - even for those in their final stages of life.
Summarised Key Recommendations
We recommend that Merafield View Nursing Home be used as a benchmark for other Plymouth-based nursing homes, exemplifying what ‘good’ looks like in creating an environment that truly feels like home for residents.
Downloads
Read the full report Lay Representative Report below
