Meadowside and St. Francis Care Centre Lay Representative Report
It allows Healthwatch Plymouth to have conversations with residents and their relatives of local care homes that covers aspects of the ‘My Home Life Programme’.
Healthwatch Plymouth also sought feedback from care home providers and managers to give them a say on the challenges they face in delivering the programme.
Feedback is gathered around five key themes:
- Maintaining identity
- Creating community
- Shared decision making
- Improving health and healthcare
- Promoting a positive culture.
On the 7th of February 2025 Meadowside & St Francis Care Centre was visited by two lay representatives of the Healthwatch Plymouth Volunteer Team. This report summarises insights from resident conversations with our lay representatives, as well as provider feedback, focusing on the five key themes above.
Summarised Key Findings
- The home creates a supportive environment where residents are able to maintain independence and personal identity.
- Management and staff appear to work well as a team, seem open to new ideas and providing meaningful, person-centred care to their residents.
- According to residents, the home consistently goes the extra mile, creating special moments and making life as fulfilling and enriching as possible.
- There is a strong sense of community with residents taking part in daily activities, fundraising events, and social visits, with support from staff and each other.
Summarised Key Recommendations
We recommend that Meadowside & St. Francis Care Centre be used as a benchmark for other Plymouth based nursing homes, exemplifying what ‘good’ looks like in creating an environment that truly feels like home for residents.
Downloads
Read the full report Lay Representative Report below
