Hamilton House Lay Representative Report
It allows Healthwatch Plymouth to have conversations with residents and their relatives of local care homes that covers aspects of the ‘My Home Life Programme’.
Healthwatch Plymouth also sought feedback from care home providers and managers to give them a say on the challenges they face in delivering the programme.
Feedback is gathered around five key themes:
- Maintaining identity
- Creating community
- Shared decision making
- Improving health and healthcare
- Promoting a positive culture.
In May 2025, Hamilton House was visited by lay representatives of the Healthwatch Plymouth Volunteer Team. This report summarises insights from resident conversations with our lay representatives, as well as provider feedback, focusing on the five key themes above.
Summarised Key Findings:
• Residents described Hamilton House as feeling like home and appeared safe and comfortable within the environment.
• Residents are offered a variety of activities, with alternatives available for those unable to attend group sessions.
• Residents and relatives are actively involved in developing individual care plans.
• Staff promoted a warm, welcoming environment and person-centred approach to care.
Summarised Key Recommendations:
• No specific recommendations were identified during the visit.
• Continue supporting resident involvement in care planning and decision making.
• Continue providing flexible activities that meet individual residents' needs.
Downloads
Read the full report Lay Representative Report below
