Higher Park Lodge Lay Representative Report
It allows Healthwatch Plymouth to have conversations with residents and their relatives of local care homes that covers aspects of the ‘My Home Life Programme’.
Healthwatch Plymouth also sought feedback from care home providers and managers to give them a say on the challenges they face in delivering the programme.
Feedback is gathered around five key themes:
- Maintaining identity
- Creating community
- Shared decision making
- Improving health and healthcare
- Promoting a positive culture.
In July 2025, Higher Park Lodge was visited by lay representatives of the Healthwatch Plymouth Volunteer Team. This report summarises insights from resident conversations with our lay representatives, as well as provider feedback, focusing on the five key themes above.
Summarised Key Findings:
• Although the exterior of the home requires maintenance, the interior is welcoming, clean and well maintained.
• Residents and visitors spoke positively about the care provided and the kindness of staff.
• Activities are available, with the Activity Coordinator committed to expanding opportunities for residents.
• Staff demonstrated a strong commitment to creating a home environment where residents feel respected and valued.
Summarised Key Recommendations:
• Consider improvements to the external appearance and maintenance of the building.
• Continue developing the activities programme to provide additional opportunities for residents.
• Maintain the positive, person-centred culture observed during the visit.
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Read the full report Lay Representative Report below
