1. Cervical screening my way

    Report -

    Our national partner Healthwatch England’s report unpacks women’s experiences of cervical screening and sets our recommendations for healthcare leaders.

    A summary of the report is below. You can download the full report and a large print version further down this page.

  2. Government orders investigation into failing maternity services

    News -

    The Government has ordered a rapid investigation of up to 10 failing maternity services to ‘provide truth and accountability for impacted families and drive urgent improvements’.

  3. Share your experiences about emotional support for people affected by cancer

    News -

    The NHS Peninsula Cancer Alliance and Macmillan Cancer Support are undertaking a survey to understand how cancer affects the feelings and emotions of patients, their families, and/or carers.

  4. Eye care costs a barrier for people on low incomes

    News -

    New research from our national partners Healthwatch England reveals costs of additional eye care services are likely to deter some people from visiting opticians altogether.

  5. Healthwatch response to GP Patient Survey 2025

    Response -

    The annual GP Patient Survey is out today. It highlights improvements to how people access care from their GP, pharmacy, dentistry, and other primary care teams. Read the response of our national partner Healthwatch England.

  6. Trans and non-binary people face hurdles at every stage of primary care

    News -

    Our national partner Healthwatch England's self-selecting survey of nearly 1,400 trans and non-binary adults highlights that only 53% rate their GP practice as 'good' for general care.

  7. What are people telling us about three key community services?

    Blog -

    Our insights into people's experiences of using community-based care.

  8. Protections on NHS letter delivery agreed between Royal Mail, NHS leaders and patient bodies

    News -

    Working with Royal Mail, NHS and patient organisations, our national partners Healthwatch England have written an open letter to Ofcom highlighting the introduction of new protections to ensure reliable and efficient postal service for NHS patients.

  9. What should you expect from the NHS when it comes to accessible information?

    News -

    NHS England has published a refreshed version of the Accessible Information Standard (AIS) which was first released in 2016. Here we look at what the standard means for you and and how this has changed with the refreshed version.

  10. The updated Accessible Information Standard is now available

    News -

    NHS England has published the long-awaited updates to the Accessible Information Standard. Read our response.

  11. NHS support for refugees and people seeking asylum

    News -

    Are you a refugee or seeking asylum in England? Learn about how to access NHS care and what services you’re entitled to.