News and reports

This report details our key activities for the last quarter, including how we have engaged with the public, a summary of the feedback we have collected, our reports, recommendations and any outcomes or impact made.

Our national partner Healthwatch England’s 2023 – 24 annual report outlines how the public’s stories have changed care for the better, and the work they’re doing to make sure that the health and social care system puts patients at its very heart.

This report details our key activities for the last quarter, including how we have engaged with the public, a summary of the feedback we have collected, our reports, recommendations and any outcomes or impact made.

In October 2023, University Hospitals Plymouth NHS Trust’s (UHP) Royal Eye Infirmary (REI) service moved from its location at Derriford Hospital to a new purpose-built building in the International Business Park near to the Derriford Hospital Site. Earlier this year Healthwatch Plymouth (HWP) conducted visits to the REI to engage with patients around their experiences of the new facility. This engagement report collates and summarises this patient feedback.

In October 2023, University Hospitals Plymouth NHS Trust’s (UHP) Royal Eye Infirmary (REI) service moved from its location at Derriford Hospital to a new purpose-built building in the International Business Park near to the Derriford Hospital Site. Earlier this year Healthwatch Plymouth (HWP) conducted visits to the REI to engage with patients around their experiences of the new facility. This engagement report collates and summarises this patient feedback.

On this page is our national partner Healthwatch England’s pharmacy closures briefing report, after they sent a Freedom of Information (FoI) request to all 42 Integrated Care Boards (ICBs) in England to investigate the issue of pharmacy closures. Read a brief summary of the key findings and recommendations for healthcare leaders below.

Our national partner Healthwatch England’s report unpacks women’s experiences of cervical screening and sets our recommendations for healthcare leaders.

A summary of the report is below. You can download the full report and a large print version further down this page.

Healthwatch England’s research unpacks people’s experiences of using Community Diagnostic Centres and lessons for expanding community-based care.

Our Phase 2 survey report of Carers’ experiences provides valuable insight into the impact that caring for someone for more than 20 hours a week can have on Carers’ lives.

We heard from more than 200 Carers who live in Devon, Plymouth and Torbay who shared their experiences with us, following on from an earlier report published in November 2022. We also conducted a guided conversation with 17 individual Carers to help us understand in more detail how a Carer’s role was impacting on their everyday life and their emotional wellbeing.

This report details our key activities for the last quarter, including how we have engaged with the public, a summary of the feedback we have collected, our reports, recommendations and any outcomes or impact made.

Social care support can be transformative for disabled people – but as many as 1.5 million working-age Disabled people in England may not be getting the care they’re eligible for.

Our national partner Healthwatch England’s new research into social care for disabled people shows how transformative social care can be for those receiving it. But it also demonstrates the scale of unmet need. In the full report, Healthwatch outline their findings and provide recommendations to decision-makers.

16/07/2024
By Healthwatch England

Following the recovery of NHS Services after the Covid-19 pandemic, Healthwatch Plymouth held conversations with the Patient Advice and Liaison Service (PALS) manager at University Hospital Plymouth NHS Trust (UHP) in late 2022 to see how we could collaboratively work with them around the findings from the Healthwatch England report. It was agreed for HWP to independently interview individuals via telephone contact who had recently been through the complaints process at UHP and who had consented to be contacted by HWP.

This report is the findings from those conversations, a brief summary of the findings and recommendations is below.

By Healthwatch in Devon Plymouth and Torbay